ISO recertification by A Cube TIC Limited
We’re delighted to announce that St. Elizabeth Hospital has been recommended for ISO recertification by A Cube TIC Limited! At St. Elizabeth Hospital, we have always placed a strong emphasis on providing exceptional healthcare services to our patients, and this recertification is a reflection of our dedication to continuous improvement and adherence to the highest industry standards.
Recognition by the Office of the Vice President
We are happy to share that on July 26, 2024, St. Elizabeth Hospital has been recognized by the Office of the Vice President as a valuable partner in providing quality, efficient, and accessible healthcare. This honor belongs to our incredible team whose dedication ensures our patients receive the best care, and to our wonderful community for placing their trust in us. Your belief in us drives our passion and fuels our commitment. Together, we’re building a healthier, and stronger community.
Special commendation from the General Santos City Sangguniang Panglungsod
We are proud to share that St. Elizabeth Hospital (SEHI) has been bestowed with a special commendation from the General Santos City Sangguniang Panglungsod, headed by the city’s Vice Mayor Hon. Rosalita Nunez, recognizing the hospital’s groundbreaking achievement in performing its first-ever open-heart surgery on a 13-year-old patient with Atrial Septal Defect (ASD) or commonly known as a hole in the heart. This historic milestone marks a significant leap forward for the hospital, showcasing its commitment to advancing medical care within the community.
Dr. Edwin Valencia, SEHI’s Lead Cardiothoracic surgeon, expressed gratitude for the commendation, stressing its significance for both the hospital and healthcare in General Santos City and Region 12. He highlighted the hospital’s readiness for high-end surgeries, ensuring advanced cardiac medical care locally. Dr. Valencia also affirmed the hospital’s commitment to providing access to care for all patients, including financial support initiatives through collaboration with financial institutions, reinforcing their mission of compassionate healthcare excellence. He also mentioned that St. Elizabeth Hospital will soon open its Catheterization laboratory in April 2024, further enhancing its capacity to deliver state-of-the-art medical interventions.
Hon. Rosalita Nunez hailed St. Elizabeth Hospital’s milestone as one for the books, for boosting healthcare in General Santos City. She stressed the need to raise awareness about the hospital’s lifesaving services and plans to promote this to reach more people. She also mentioned that the city will soon establish a foundation to support patients’ financial needs, making this kind of surgery accessible to all.
Best in Service Excellence Award, 3rd place in the Best Overall Performance Award, and MPH Stewardship Award
St. Elizabeth Hospital Triumphs with Three (3) Prestigious Awards at Metro Pacific Health (MPH) CEO Summit
St. Elizabeth Hospital and our Chief Executive Officer, Mr. Antonio “Tony” Veneracion, have proudly bagged three prestigious awards at the recent Metro Pacific Health (MPH) CEO Summit, underscoring our unwavering commitment to healthcare excellence. We were honored with the following:
- Best in Service Excellence Award – recognized for our exceptional performance in achieving the shortest discharge turnaround time of 1.9 hours, an impressive 84% Net Promoter Score (NPS), and our steadfast focus on patient-centered care.
- 3rd place in the Best Overall Performance Award – reflected our continuous pursuit of excellence across all operational facets.
Moreover, our CEO, Mr. Antonio “Tony” Veneracion, received the esteemed MPH Stewardship Award. His visionary leadership in championing referral marketing, enhancing brand equity, and spearheading the NPS roll-out has been instrumental in our success. Under his guidance, St. Elizabeth Hospital became the first to implement NPS, with Tony acting as the NPS Improvement Process Mentor. His alignment with OPP’s strategic ambitions and initiatives has significantly improved our revenue sources and customer service levels. Tony has also been a key figure in hosting visits from other MPH hospital presidents and CEOs, advocating for UCC and MAB business models, and sharing benchmarks on nursing optimization and best practices in transitioning new hospitals.
ISO 9001:2015 Certified
It is with great pride and excitement that we announce the successful passing of the continuing certification of ISO 9001:2015 for St. Elizabeth Hospital, WITH NO NON-CONFORMITIES, during the surveillance audit conducted by a third-party provider, AJA Europe, on April 4, 2023.
This significant achievement is a testament to our commitment to quality, safety, and excellence in patient care. At St. Elizabeth Hospital, we have always placed a strong emphasis on providing exceptional healthcare services to our patients, and this certification is a reflection of our dedication to continuous improvement and adherence to the highest industry standards. We believe that by implementing a quality management system, we can enhance the overall patient experience and ensure that we are delivering the highest quality of care possible.
We are grateful to our dedicated team of healthcare professionals who worked tirelessly to ensure that we met all of the ISO 9001:2015 requirements. We are also grateful to our patients and their families for entrusting us with their care and for providing us with the opportunity to serve them.
