People Centeredness
We intend to fulfill this by:
- Recognizing that every person — our patients, their families, and our colleagues — is at the heart of everything we do.
- Creating an environment where compassion, respect, and collaboration foster healing, trust, and belonging.
- Responding with empathy and understanding to the needs of those we serve and those we work with.
- Committing to deliver care and service that consistently exceed expectations — not only for our patients, but for every person who is part of the St. Elizabeth community.
Excellence
We intend to fulfill this by:
- Aiming to be cited for best-in-class performance at every department and workplace
- Implementing a seamless cycle of care through clinical best practices, performance improvement and service excellence
- Implementing patient-care interventions and technology with precision and skill
- Pursuing peak performances through a planned program of education and personal development.
Compassionate Care
We intend to fulfill this by:
- Taking precedence the desires of our customers over our own
- Using appropriate customer service practices to provide cheerful help even under the most difficult circumstances
- Always putting the highest value of presence and caring that accepts people as they are and fosters healing and wholeness
Integrity
We intend to fulfill this by:
- Revealing high moral and ethical standards in all we say or do
- Being honest and truthful in every transaction
- Being reliable and trustworthy so that others can count on us to do what we say
- Abiding by legal requirements and policies that promote the well-being of our customers
Teamwork and Collaboration
We intend to fulfill this by:
- Valuing a work climate of mutual trust and harmony to enable healing, collaboration and the fulfillment of the human potential
- Working as a team and partner with other organizations to benefit our customers, their families and the community
- Developing leaders who set clear expectations and inspire action toward a shared vision
- Sharing our financial, talent and facilities resources as we work together toward a common goal
- Being emphatic, learning from our mistakes and developing strengths in ourselves and others.
- Working to earn the trust of those we serve and strive to do what is right for them, every time
Dignity and Respect
We intend to fulfill this by:
- Treating all people with honesty, courtesy and respect with no exceptions
- Encouraging our employees to express opinions and ideas without the concern of retribution or retaliation
- Being tolerant of differences and considerate of others’ feelings when working through conflicts with others.
